CAHPS® Hospice Info

Fields Healthcare Research


CAHPS® Hospice Compliance
simple and affordable

CAHPS® Hospice Monthly Pricing

Enter average monthly eligible decedents and click "Calculate Pricing".

For your convenience, Fields Healthcare Research provides all modes of CAHPS® Hospice data collection: phone, mail, and mixed (mail followed up by phone).

We provide the following languages at no additional charge. Phone and mixed-mode may be conducted in English and Spanish.
Mail mode is available in English, Spanish, Simplified Chinese, Traditional Chinese, Russian, Portuguese, Vietnamese, Polish and Korean.


No Contracts

If you aren't happy, you can
leave anytime you want.


Transparency and honesty -
our website has our prices.


Our prices are fair and
straight forward.
Pay LESS for your

Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Hospice Survey


Why FieldsHealthcareResearch

Our process and price are simple and straightforward. We are a family owned and operated business. We are one of the longest standing data collection firms in the United States with over 40 years of conducting surveys. We specialize in data collection - we don't have the added expense of extra layers of personnel that the 'full service' consulting companies have, requiring them to pass on additional overhead costs, even to clients who simply want to comply with the CMS requirement.

FieldsHealthcareResearch offers a simple flat fee per month with a small one-time setup fee. There are no 'cost per survey' or 'cost per patient' charges that many vendors charge in addition to large initial contract fees. You don't have to 'trade-up' or choose a more expensive 'package' to see your data in a useful way - we provide free on-line and off-line viewing.

We are currently helping over 600 agencies comply with CAHPS® Survey requirements – let us help you.

Pricing and Payment Terms

FieldsHealthcareResearch is an approved vendor, and we will conduct your surveys for as low as $95 a month depending on the size of your agency plus a one-time $200 setup. CMS’s target is 300 completed surveys per year. If your number of decedents does not allow for that quantity, we will charge a lower monthly fee based on your average monthly decedents. There is no additional cost for Spanish.There is a reason why we have an A+ BBB rating.


You pay a simple flat rate (shown above) and a one-time setup fee of $200. That’s it... NO other charges, period. After the setup is paid, you will be charged on a quarterly basis. Payment is processed at the beginning of the first month of each quarter (January 1st - covering October, November & December decedents, April 1st - covering November, December & January decedents, July 1st - covering April, May & June decedents, and October 1st - covering July, August & September decedents). If you would like to have FieldsHealthcareResearch handle your compliance, call Ken today at 513-821-6266.

Why Phone Mode

FieldsHealthcareResearch will utilize telephone only mode. Telephone provides more complete and reliable data, as it is automated by computer, but administered by well-trained telephone research interviewers, resulting in no skipped questions and fewer 'don't know' responses.  We provide bilingual interviewers at no additional cost to handle calls to your Spanish-speaking patients.

(Reports are included)

Our Commitment and Technology

FieldsHealthcareResearch guarantees total compliance with all data collection and reporting requirements necessary for the CAHPS Hospice Survey and submissions. Also, we provide free on-line and off-line reporting.

For more information, please call Ken Fields at (513) 821-6266 or email

For more information about CAHPS®, visit the official CAHPS® Hospice Survey website:

CAHPS® Hospice Survey Overview

The CAHPS® Hospice Experience of Care Survey assesses the experience of patients who received hospice care, as well as the experiences of their informal primary caregivers. Because the CAHPS® Hospice Survey focuses on experiences of care, implementation of the survey supports the following national priorities for improving care: involving patients and families in care and promoting effective communication and coordination.

The standardized 47 question CAHPS® Hospice Survey instrument is composed of the following measures:

  • Hospice Team Communication
  • Getting Timely Care
  • Treating Family Member with Respect
  • Providing Emotional Support
  • Support for Religious and Spiritual Beliefs
  • Getting Help for Symptoms
  • Information Continuity
  • Understanding the Side Effects of Pain Medication
  • Getting Hospice Care Training

CMS Requirements

The CAHPS Hospice Survey is currently a “pay-for-reporting” program, which means that the submission of required data by specified deadlines determines compliance. Data submission requirements include the following:

  • Hospices must contract with a CMS-approved survey vendor, which will collect and submit the data on the hospice's behalf
  • As of April 2015, hospices are required to participate on a continuous monthly basis
  • For 2019, hospices are required to submit 12 months of data to the CAHPS Hospice Survey Data Warehouse
  • Hospices that fail to meet the CAHPS Hospice Survey requirements as specified in rulemaking will receive a 2 percentage point reduction in their APU
  • The participation requirements for CY 2019 will affect the FY 2021 APU. Participation requirements for subsequent years will impact subsequent APUs.

More information about CAHPS® Hospice requirements may be found in the final rule for Fiscal Year 2019 Hospice Wage Index and Payment Rate Update and Hospice Quality Reporting Requirements.

CAHPS® Hospice Exemption

There are only two exemptions from participation:

  • If the hospice served fewer than 50 deceased patients in the calendar year (CY) preceding the exemption request
    • Hospices must reapply for exemption on a yearly basis
    • Hospices must submit a Participation Exemption for Size Form here to apply for exemption
  • If the hospice received its Medicare Provider Number/ CCN on or after the first day of the performance year for the CAHPS® Hospice Survey
    • One-time exemption
    • Hospices will be notified by CMS if they are exempt

*Very small hospices: Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2018 (January 1, 2018 through December 31, 2018 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2019. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2019.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

Hospice Responsibilities

As your contracted vendor, FieldsHealthcareResearch would be responsible for administering the CAHPS® Survey on a monthly basis and submitting the data to the CAHPS® Hospice Survey Data Warehouse.

The CAHPS® Hospice Survey is currently a “pay-for-reporting” program, which means that the submission of required data by specified deadlines, rather than performance, determines compliance. Data submission requirements include the following:

  • Providers must contract with a CMS-approved survey vendor who will collect and submit the data on the provider’s behalf
  • Providers are required to participate on a continuous monthly basis
  • Providers that fail to meet the CAHPS Hospice Survey requirements as specified in rulemaking will receive a 2 percentage point reduction in their APU

Enter Your Agency Number

You will be redirected to your login page in just a moment.

You will be redirected to your login page in just a moment.

The agency number you provided is not on record with Fields Healthcare Research. Please try again.

Please complete all the fields in the form before sending.