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H-CAHPS® Monthly Pricing
Our process and price are simple and straightforward. We are a family-owned and operated business. We are one of the longest standing data collection firms in the United States with over 45 years of conducting surveys.
We will ensure your agency meets the Center for Medicare & Medicaid Services (CMS) requirements for patient experience surveying, thereby avoiding a penalty on your CMS Reimbursements.
We currently help over 500 agencies comply with CAHPS® Survey requirements and have an A+ rating with the Better Business Bureau (BBB) - let us help you!
and CMS Requirements
H-CAHPS has been linked to the Hospital Value-Based Purchasing (Hospital VBP) Program that adjusts hospitals’ payments based on quality of care. The Hospital VBP Program assesses hospital performance in three domains: Clinical Process of Care, Patient Experience of Care, and Outcome. The Patient Experience of Care Domain is based on the H-CAHPS Survey.
All hospitals eligible for the APU and receiving reimbursement via the Inpatient Prospective Payment System (IPPS) are required to participate in H-CAHPS® to avoid reduced reimbursement. Non-IPPS hospitals can participate in H-CAHPS® voluntarily.
The Hospital CAHPS (H‑CAHPS®) Survey is used to publicly report patients' perspectives of hospital performance. According to CMS, the three goals of the H‑CAHPS® survey are to improve quality of care, enhance public accountability, and produce standardized data to allow for meaningful comparisons between hospitals.
The survey produces 10 quality reporting measures of patient experience encompassing:
- Nurse Communication
- Doctor Communication
- Communication About Medicines
- Timely Help from Hospital Staff
- Information About Discharge
- Care Transition
- Cleanliness of Hospital Environment
- Quietness of Hospital Environment
- Patients' Rating of Hospital
- Would Recommend Hospital
Patients considered eligible for inclusion in the H‑CAHPS® Survey:
- Medicare/ Medicaid patients
- Patients served in all branches that fall under your CCN number
- 18 years or older at the time of admission
- At least one overnight stay in the hospital as an inpatient
- Non-psychiatric Ms-DRG/principal diagnosis at discharge
- Alive at the time of discharge
There are several categories of otherwise eligible patients who are excluded from the survey for logistical reasons. These include patients discharged to hospice care, nursing homes, and skilled nursing facilities; court/law enforcement patients (i.e. prisoners); and patients with a foreign home address.
CMS added H-CAHPS® Star Ratings to the Hospital Compare website in April 2015 to visually summarize H-CAHPS® Survey results. These ratings are designed to help consumers more easily compare hospitals; they are not used for the Hospital VBP payment determination.
There are twelve H-CAHPS® Star Ratings: one for each of the 11 publicly reported H-CAHPS® measures (see “Survey Overview” above) and one Summary Star Rating that combines these 11 Star Ratings.
CMS updates the H-CAHPS® Star Ratings quarterly. Hospitals must have completed at least 100 H-CAHPS® surveys over a given year to receive H-CAHPS® Star Ratings.
For an in-depth explanation of how CMS converts survey responses into Star Ratings, see the most recent Technical Notes for H-CAHPS® Star Ratings here.