At Fields Healthcare Research, we are committed to helping healthcare agencies improve their patient care and satisfaction scores. That's why we are excited to introduce our proprietary "INSIGHT" survey as part of our service.
Unlike the CMS HH-CAHPS® survey, the INSIGHT survey is designed to help you identify patients who may be unhappy or likely to give a low score in the future. By surveying patients not selected in the monthly HH-CAHPS® sample, we can help you proactively address potential issues and improve patient satisfaction.
As part of our service, we also provide a list of "Do's and Don'ts" and a "How to improve your scores" fact sheet to help you make data-driven decisions and improve patient care. Additionally, we offer a leave-behind flyer to encourage participation and communication, which is available through our web portal free of charge.
Let us help you improve your agency and your scores with our INSIGHT survey and comprehensive healthcare survey services.
Why Fields Healthcare Research
Fields Healthcare Research is an Approved HH-CAHPS® Survey Vendor. Our process and price are simple and straightforward. We are a family-owned and operated business. We are one of the longest standing data collection firms in the United States with over 45 years of conducting surveys.
We will ensure your agency meets the Center for Medicare & Medicaid Services (CMS) requirements for patient experience surveying, thereby avoiding a penalty on your CMS Reimbursements.
We currently help over 500 agencies comply with CAHPS® Survey requirements and have an A+ rating with the Better Business Bureau (BBB) - let us help you!
For more information about HH-CAHPS and Fields Healthcare Research, please call Ken Fields at 800-748-0830, or email Ken@FieldsResearch.com.