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Patient Total Total Cost Per Session
Less than 50 $750
More than 50 $15 per patient
Why Fields Healthcare Research
Fields Healthcare Research is an Approved ICH-CAHPS® Survey Vendor. Our process and price are simple and straightforward. We are a family-owned and operated business. We are one of the longest standing data collection firms in the United States with over 45 years of conducting surveys.
We will ensure your agency meets the Center for Medicare & Medicaid Services (CMS) requirements for patient experience surveying, thereby avoiding a penalty on your CMS Reimbursements.
We currently help over 500 agencies comply with CAHPS® Survey requirements and have an A+ rating with the Better Business Bureau (BBB) - let us help you!

Survey Overview

The ICH-CAHPS® Survey aims to measure and improve patient-centeredness of care. It produces six quality reporting measures of patient experience:

The standardized ICH-CAHPS® Survey instrument is composed of the following measures:

  • Ratings of kidney doctors
  • Ratings of dialysis center
  • Ratings of dialysis center staff
  • Nephrologists' communication and caring
  • Quality of dialysis center care and operations
  • Providing information to patients

The ICH-CAHPS® survey is intended for patients over 18-years-old receiving outpatient hemodialysis for three or more months.

In-center hemodialysis (ICH) facilities that served 30 or more survey-eligible patients in the calendar year (CY) must administer the In-center Hemodialysis CAHPS® (ICH CAHPS®) Survey in the spring and fall of the following year to comply with the Centers for Medicare & Medicaid Services’ (CMS) quality reporting requirements.

  • If the facility served fewer than 30 survey-eligible patients in the calendar year (CY) preceding the exemption request:
    • The Facility must apply for exemption every year
    • The Facility must submit a Participation Exemption for Size Form to apply for exemption
For more information about ICH-CAHPS and Fields Healthcare Research, please call Ken Fields at 800-748-0830, or email
In-Center Hemodialysis Survey, Official Site:
For direct Email communications with CMS regarding the In-Center Hemodialysis CAHPS® survey: