Fields Healthcare Research


HH-CAHPS® Compliance
simple and affordable

HH-CAHPS® Monthly Pricing

Enter your average monthly eligible patients and click "Calculate Pricing".

For your convenience, Fields Healthcare Research provides all modes of HH-CAHPS® data collection: phone, mail, and mixed (mail followed up by phone).

We provide the following languages at no additional charge. Phone and mixed-mode may be conducted in English and Spanish.
Mail mode is available in English, Spanish, Simplified Chinese, Traditional Chinese, Russian, Vietnamese, and Eastern Armenian.

*“Note on mode effects: Research conducted by the CAHPS® Consortium indicates that telephone-only administration is associated with more positive reports and ratings of care. The direction of this effect is not uncommon in comparisons of mail-only and telephone-only survey administration.”

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Our prices are fair and
straight forward.

Why FieldsHealthcareResearch

Our process and price are simple and straightforward. We are a family owned and operated business. We are one of the longest standing data collection firms in the United States with over 40 years of conducting surveys. We specialize in data collection - we don't have the added expense of extra layers of personnel that the 'full service' consulting companies have, requiring them to pass on additional overhead costs, even to clients who simply want to comply with the CMS requirement.

FieldsHealthcareResearch offers a simple flat fee per month with a small one-time setup fee. There are no 'cost per survey' or 'cost per patient' charges that many vendors charge in addition to large initial contract fees. You don't have to 'trade-up' or choose a more expensive 'package' to see your data in a useful way - we provide free on-line and off-line viewing.

We are currently helping over 600 agencies comply with CAHPS® Survey requirements – let us help you.

Pricing and Payment Terms

CMS’s target is 300 completed surveys per year. If your patient census (defined as a patient with a payer source of either Medicare and/or Medicaid) does not allow for that quantity, we will charge a lower monthly fee based on your average monthly census...

There is no additional cost for Spanish.

You pay a simple flat rate (shown above) and a one-time setup fee of $200. That’s it... NO other charges, period. After the setup is paid, you will be charged on a quarterly basis. Payment is processed at the beginning of the second month of each quarter (February, May, August and November). If you would like to have FieldsHealthcareResearch handle your compliance, sign up today.

Why Phone Mode

FieldsHealthcareResearch will utilize telephone only mode. Telephone generally produces a higher response rate than mail only, and is more cost effective than a mixed methodology. Telephone provides more complete and reliable data, as it is automated by computer but administered by well-trained telephone research interviewers, resulting in no skipped questions and fewer 'don't know' responses. It is our opinion that disgruntled patients will fill out a mail survey at a higher rate than content ones.

We provide bilingual interviewers at no additional cost to handle calls to your Spanish-speaking patients.

Included Reports (raw data also available for export into Excel):

Our Commitment and Technology

FieldsHealthcareResearch guarantees total compliance with all data collection and reporting requirements necessary for the HH-CAHPS® surveys and submissions. In addition, you will have full access to actionable data online through our proprietary software with the ability to view current and past benchmarking, tabulation, and data averaging. This data can be easily downloaded for off-line viewing and analysis - click here for examples of reports.

For more information, please call Ken Fields at (513) 821-6266 or email Ken@FieldsHealthcareResearch.com.

For more information about CAHPS® visit the official Home Health CAHPS® website: HomeHealthCahps.org

About the Survey

Download the English Telephone Script - Download the Spanish Telephone Script 
The Home Health Agencies CAHPS® (HH-CAHPS®) Survey gauges the experience of patients receiving home health care. According to CMS, the three goals of the HH-CAHPS® survey are to improve quality of care, enhance public accountability, and produce standardized data to allow for meaningful comparisons between home health agencies.

The survey consists of 25 “core” and 9 “about you” questions that produce four quality reporting measures of patient experience encompassing:

  • Patient care (gentleness, courtesy, problems with care).
  • Communication with health care providers and agency staff about care
  • Specific care issues related to pain and medication
  • Overall rating of care

Patients considered eligible for inclusion in the HH-CAHPS® Survey:

  • Medicare/ Medicaid patients
  • Patients served in all branches that fall under your CCN number
  • Patients at least 18 years of age at any time of their stay and believed to be alive
  • Patients that have received at least two visits in the past 60 days and at least one skilled care visit during the sample month
  • Patients not currently receiving only hospice care
  • Patients not currently receiving only routine maternity care
  • Patients who have not requested "no publicity" status
  • Patients not excluded due to state survey restrictions

CMS Requirements

HH-CAHPS® has been linked to the quality reporting requirement for the Annual Payment Update (APU). To obtain the full APU, all Medicare-certified Home Health Agencies (HHAs) that annually serve 60 or more survey-eligible patients are required to contract with an approved HH-CAHPS® Survey vendor to administer the survey on a monthly basis and submit HH-CAHPS® Survey data to the HH-CAHPS® Data Center on a quarterly basis.

More information about HH-CAHPS® requirements can be found in the most recently published Home Health Prospective Payment System (HH PPS) Final Rule here .

HH-CAHPS® Exemption

To apply for an exemption HHAs must count and report to CMS the number of survey-eligible patients served during the APU Reference Period via the online HH-CAHPS® Survey Participation Exemption Request Form, available here.

2021 APU Reference Period: between April 1, 2019 and March 31, 2020
2022 APU Reference Period: between April 1, 2020 and March 31, 2021

There are only two exemptions from participation:

  • If an HHA received Medicare certification after the cutoff date for the APU Reference Period, it is ineligible to participate in the upcoming APU
    • HHAs do not have to apply for this exemption
    • Cutoff date for CY 2021 APU: April 1
  • If an HHA served fewer than 60 survey-eligible patients during the APU period, it may apply for an exemption
    • The HHA must submit a Participation Exemption Request (PER) form online for the APU Reference Period for which they are requesting exemption
    • HHAs must submit a PER form every year they seek exemption
    • PER form deadline for CY 2021 APU: March 31

Agency Responsibilities

As your contracted vendor, FieldsHealthcareResearch would be responsible for administering the HH-CAHPS® Survey on a monthly basis and submitting data to the HH-CAHPS® Data Center on a quarterly basis.

The responsibilities of an HHA participating in HH-CAHPS® are to:

  • Register for login credentials at https://homehealthcahps.org/
  • Contract with approved HH-CAHPS® survey vendor and authorize to collect and submit survey data on HHA's behalf to HH-CAHPS® Survey Data Center
  • Work with vendor to set date each month by which monthly patient information file for sampling and fielding HH-CAHPS® survey will be provided
  • By said date, compile and deliver complete and accurate patient information file
  • Ensure vendor has submitted data on time and without problems by reviewing survey data submission reports on https://homehealthcahps.org/
    Review results prior to public reporting
  • Avoid influencing patients about how to answer survey
  • Understand APU and how it relates to HH-CAHPS® Survey


The HH-CAHPS® official website provides a flowchart for full HH-CAHPS® survey compliance summarized below:

Flow chart for HH-CAHPS survey Compliance





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